Need Help? View our frequently asked questions below!

How do I get a website?

In order to have a website designed by BrainScanMedia.com, Inc., we will need all of your information including contact, address, domain name if you already have one, etc. We will then create an internal customer account for you with your own customer number and any websites or updates will be referred to your customer number. From there we will discuss over the phone or through email on what you are looking to do with your website, or how you plan to make your website work for your business or goals.

As for the process its very simple: (Download Our PDF Guide)

Who will design my website or project?

Once your order has been processed, your project will be created and maintained by Thomas J. Allen who is the owner and web developer of BrainScanMedia.com, Inc. Thomas will be your direct go to guy for all your solutions needs.

Can we have a meeting?

Unfortunately since Thomas is only one designer offering his services from a home office and handling many projects on a daily basis, all orders are to be placed online or by phone only. Any and all websites or project planning will be discussed by phone and email, since there are so many projects being handled each day, traveling and meetings would take time away from other projects completion process. Of course any material related to your project that you would like to send us can be sent to our current address, via snail mail if needed or faxed and emailed. As you can see by our extensive portfolio, all our current clients are very happy with our service, and find it easier to call when ever they need a service rendered. All orders and projects will be processed or handled during our normal office hours except when we are closed for all national holidays.

What is the development time frame?

The development of full websites usually takes us about 1 week (3 weeks maximum if site is advanced) depending on how fast the client works with the web developer as he designs the site or the complexity of the sites functionality. This means giving us feedback on the site direction, giving us any and all content for the site and photos of products and etc.

Do I need a contract with you?

Any order in range of $100 and above will require a Project User Agreement to be signed by both parties. The agreement is a basic agreement to state that a 50% deposit will be required before any development work begins, and when the project is complete that the remaining payment will be met. We also state on the user agreement that once the work has been paid for and the project is complete that the client will have full ownership of the website and/or products and BrainScanMedia.com, Inc. will have no ownership of any developed works. Excluding any licensed software and plugins, which will be licensed to the owner of the site. The agreement also list the items you have ordered with the full project cost assessment. This agreement protects us and the customers investment.

All recurring customers who require additional services, updates, etc. will not be required to have any additional contracts when services are needed. The initial agreement will be used on all additional services rendered in the future.

Do you accept sub-contracted work?

We do not accept sub-contracted work. Meaning if you are a web designer or web studio like ourselves hired by a client to complete some web work, we will not accept this type of work order. We only accept work orders from direct customers who own the domain / website and will be in direct contact with us while the work is being completed. We state this due to a lot of other web design studios in the past hiring us to complete work for their company and clients while taking full credit for our work and over charging their customers for something that would cost less if we did it directly.

Can I see the website while you build it?

Absolutely! We setup your website on our development servers, so while we build your website you get to see it. This way if you want something changed or edited you can let us know while we develop it. If also ordering the Administration Portal software from us you will also have access to this to update your own content, products, and photos while we work on the front end of the website. When we design your website we work together to get the website just the way you want it. Once the site is to your 100% satisfaction and remaining payment has been met, we will upload your website to your hosting account and from that point on your website will be live.

Will you host my website when complete?

Absolutely! We offer great web hosting packages at very low prices. Our basic package would run you $5/Mo with a free shared SSL Cert "The little secured lock you see on your browser while ordering letting your customers know they are in a secured page". The SSL Cert never expires and is available with your account free, which saves you about $50/Yr if you bought one yourself. All accounts are hosted on our secured Linux based servers. Your email will be setup with Google Business Apps which allows you as a company to have a full exchange server without the need of the actual server. This will not only allow you to manage your own email accounts for your company, but you can share documents, and company calendars with other employees. Each email account you create will give you 10GB of storage per email account.

To see the web packages click here!

I already have a website and just need updates done?

This is not a problem, we currently update many clients websites that need to either change web designers, or they do their own sites and require us to update content, graphics, and add more technical functions to their existing website. All we will need from you to do this is your FTP username & password with instruction on what you need updated.

What are your rates?

Normally we charge $75 per new webpage, $13 per updated webpage where content needs to be changed, links, buttons, etc. If photos need to be scanned or edited we charge $4 per photo.

Request an estimate sent direct to your email instantly!

How will you bill me?

If you have an order ranging from $100 and up, then you will be billed 50% of the total cost of the project upfront before the development of that project is started. After which you will be billed the remaining when the project is complete. If the order is below $100, we will do the update for you and then just invoice you for the update services provided.

We send out all invoices by email or fax if requested. The invoice will be a PDF Adobe Acrobat file. From there you can print the invoice and mail it to us with your check, or you can pay it online by credit card.

Payments can be made by clicking here!

What if I need updates later on?

After your project or updates are complete and you need updates later on, just give us a call or shoot us an email letting us know what you need done and we will do the updates for you. As usual you will then receive an invoice for the updated services when the services are rendered.

Do you setup merchant accounts?

Yes! We are a reseller for a few merchant processing companies. We offer quality merchant accounts based on your budget. As your reseller, you may contact us anytime if you need help setting it up, linking it to your website, or if there is a technical glitch with your account that you may need help with. We also can provide you with our own in-house designed "Advanced Cart" shopping cart software that is certified by these companies we resell for. This means that our cart has been tested by their security and technical teams to make sure the shopping cart meets their requirements in order to be certified and be associated with them to push their services to our customers. We have many options available for you if you want to accept credit cards on your website. If you rather have just a make a payment page like ours we can set that up as well for you instead of a full shopping cart.

Can you help me with my domain name registration or transfer?

Yes, We will help you with your transfer or registration if we will be hosting your website. If you already have a hosting company they will need to assist you with it, as we only offer assistance to customers we host or will be hosting.

You can also register your domain names by clicking here!

I need music added to my website or music written?

We offer custom music and jingles for your websites. As an experienced musician, Thomas has been on the music scene for many years playing with the best of them. You can also listen to some samples of his music at CDBaby.com

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